Jawbone CEO Hosain Rahman direct the problems beleaguer its UP fitness trailing wristband ( some of which had a tendency to die ) with a dramatic categoric warranty today .
Jawbone UP Review : A Potentially rattling affair That You Should Not purchase ( Updated )
In a post on the company ’s site today , Rahman announced that Jawbone thinks it has discover the problem with the bands that was causing some to brick , stating that it was an issue with two capacitance in the power system that could have bracelets to fail to prevail a flush . And then he puts his money on the board to back up the product offering a full refund , for any or no ground at all . What ’s more , customers do not even have to return the bracelets .
This means that for whatever reason , or no reason at all , you could have a full refund for UP . This is true even if you adjudicate to keep your UP lot . We are so attached to this mathematical product that we ’re offering you the selection of using it for free .
Any customers who buy an UP in 2011 canregister for a full refundstarting December 9 . The go stand up until December 31 2012 . If you ’ve get one as a gift ( or if you find one under your tree ) you wo n’t even demand a receipt .
It also appear the company has stopped all the orders that are in the pipeline until they get the job work out . The FAQ notesthat “ [ a]ll pending orders from jawbone.com will be cancelled . If your order has not yet shipped , your course credit card will not be charged . ”
Personally , I ’m really glad they ’re stimulate to the cause of the problems with the striation . Until mine perish dead , it was one of my preferent products of the year . But I ’m even happy to see the society standing behind its users and biotic community in such striking mode . It ’s a bold move , and a laudable one .
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